Frequently Asked Questions2017-11-19T15:46:57+00:00

BEST BEDS FREQUENTLY ASKED QUESTIONS

DO YOU HAVE ANY QUESTIONS?

How do I locate the Best Beds Stores?2017-11-23T11:39:33+00:00

We have multiple stores please see our Store Locator to find the store closest to you.

What is your shipping policy?2018-02-12T20:54:36+00:00

Delivery lead time is between 2-15 working days on all beds, mattresses and furniture that we carry in stock.

For EFTs and bank transfers we need to verify that your funds have been deposited in our account before dispatch of the products occurs.

Best Beds does not accept cash on delivery (C.O.D.) due to security risk factors. All purchases from Best Beds are subject to payment upfront before delivery.

Delivery Cost is R 150 in Port Elizabeth area (including Despatch and Uitenhage )

Deliveries to any other areas will be R 300.00

PLEASE NOTE:  delivers to towns and cities in South Africa. No orders will be delivered to farms.

What privacy & confidentiality procedures are followed?2018-02-12T20:55:49+00:00

Best Beds respects your confidentiality.

The private information required for processing the orders placed through the e-commerce facility (personal information, delivery address, email address and telephone numbers) will be kept in the strictest confidence and not sold or made known to third parties. Only the necessary information (name, delivery address and telephone number) will be made known to third party/courier delivering the product.

How do I check on my order?2017-10-19T17:28:55+00:00

We will send you emails to keep you up-to-date on the status of your order and once a courier tracking number has been issued you can track your parcel here

Please contact our customer services or call us on 084 968 7273 during office hours if you have any queries or your parcel has not been delivered within 3 days of being dispatched.

What payment options are available?2017-11-23T11:42:27+00:00

You can pay easily and confidently online by :

  • Instant EFT
  • Bank EFT
  • Credit card or
  • MasterPass™

Payment is secure using the PayFast gateway directly from the Best Beds website. (PayFast is 3D secure and a PCI compliant operator for credit card processing and has a variety of fraud protection mechanisms in place to protect you.)

Alternatively, cash payments are accepted at any Best Bed branch.

What is the policy regarding returning goods?2017-11-01T14:09:47+00:00

Best Beds takes pride in carrying the highest quality products and trust you customer service excellence that will surpass your highest expectations. Should you be unhappy with your purchase for any reason, feel free to contact our Customer Care or 041 371 1100. Authorised returns will be accepted within 7 days of receiving your order, provided the item/s are unused, and still within its original packaging. No unauthorised returns will be accepted. All returns are subject to Terms and Conditions. Items which have been custom-made, personalised or manufactured in ‘special’ sizes will only be returned, refunded or exchanged, under the conditions set forward by the new Consumer Protection Act. All returns are subject to Best Beds Terms and Conditions. Product guarantee and warranty packages are being held and determined by the manufacturer and not by Best Beds as the retailer (unless otherwise specified). The terms and conditions of these packages may vary depending on the manufacturer with regards to transport cost based on location, pro-rata calculation methods during warranty period, abuse of product and many more.

Best Beds Best Price Guarantee

Best Beds guarantees the best prices. We will beat any written Quote.

What is Warranty and Guarantee?2017-11-01T14:01:57+00:00

A warranty serves as an agreement between the customer and manufacturer that promises to replace or repair goods purchased within a specified time period. It is normal for the consumer to contribute to warranty costs, and these costs are worked out at a pro rata rate depending on the number of years that the goods have been in use.

Please note that the warranty is in no way an indication of the lifespan of the mattress for which it has been issued. It is also important to note that the warranty is null and void in the cast of a change of mind, choosing the wrong comfort level, failure to follow manufacturer’s instructions or misuse of the goods under warranty. We also reserve the right to refuse inspection and to invalidate the warranty if the product is deemed to be soiled, burnt, stained, and infested with insects or in an unsanitary condition.

A guarantee is an agreement between the manufacturer and the customer that damaged or defective goods will be repaired or replaced**, at no additional cost to the customer, within a certain time frame, subject to conditions.

As above the guarantee does not apply to a change of mind or choosing the wrong comfort level, failure to follow manufacturer’s instructions or misuse of the goods under guarantee.

The guarantee will also lapse if the product is deemed to be soiled, burnt, stained, and infested with insects or in an unsanitary condition.

*Most manufacturers and international mattress specialists recommend replacing your mattress every seven to ten years.

**The decision whether to replace or repair is subject to the manufacturer’s discretion.

Do I need to keep my proof of payment?2017-11-01T13:59:31+00:00

Yes, as the manufacturers will need proof of purchase in order to process any warranty/guarantee claims. Keep your receipt, paperwork and all the labels (if you remove these from the mattress). We suggest you leave all the mattress tags in place as they might have relevant information such as model number, date of manufacture etc.

Who do I contact if there is a problem with my bed?2017-11-01T13:57:20+00:00

The staff at Best Beds are on hand to offer any assistance with warranty claims. Feel free to contact our Customer Care or call us on 041 373 1100 or contact the retailer that you purchased the mattress from. Please ensure that you have your proof of purchase/invoice handy.